F.A.Q.

HOW THE PANDEMIC HAS AFFECTED US AND OUR ORDERS >

 

Q. How long does it take for my product to ship?

A. We are a two person business handmaking all the products fresh from scratch! We do our very best to have all orders shipped ASAP when they are received. Our average fulfillment time is 1 week but can differ depending on order size. During this difficult pandemic, the borders being clsoed has caused us to not be able to source some of our most commonly used packaging from our US suppliers, as well as many bottles etc. being listed out of stock for months. Due to this, we are facing many delays when getting packaging and ingredients. We are doing our best to fulfill as soon as possible but please note there might be a delay :) Thank you!

 

Q. What does "Artisan Crafted" mean?

A. When we say all our products are artisan crafted, we mean that we made the product fresh to order! That means that when we got your order, we whipped up a fresh batch of product just for you. Much like food, the item that you get will be as fresh as can be and hasn't been sitting on a shelf or in a warehouse for months on end. 

 

Q. Where are your products made?

A. Each and every product is made with love here in Canada!

 

Q. Can I return a product if I am unhappy?

A. We want to do our very best to make sure you are satisfied with your purchase. Please see our policies for more info on exchanges and refunds.